Written by Elizabeth Exline
Roshad Green didn鈥檛 start his career in telecommunications with much of a plan. He entered the field because he wanted to train for football, and he needed a job that would free him up when his trainer was available. But if football was Green鈥檚 first love, business turned out to be his enduring one.
Today, Green is the vice president of outside plant operations for Optimum Cable. In this role, he oversees a team of 700 people who monitor and maintain provider plants across the country.
It鈥檚 a position that feels a long way away from his Oakland upbringing, where he recalls money being tight and school being more of a vehicle for playing football than pursuing academic achievement. After a stint at community college, he turned his attention to earning a living. His training partner offered to get him a job at the cable company where he worked 鈥 mostly so they鈥檇 be on the same schedule and be able to train together 鈥 and Green took him up on it.
鈥淭hat鈥檚 how I got into cable,鈥 he says. 鈥淚t wasn鈥檛 because I was trying to be in cable. It was because I was training to get a tryout for Canadian football.鈥
Injuries derailed that dream, but work at the cable company took off. Green says he started at the bottom as a tech climbing poles to disconnect service. Soon, however, he was supervising cable installers; and when his company introduced an incentivized plan in which supervisors earned a commission on whatever their techs sold, Green rose to the occasion.
鈥淚 had 10 techs, and I was like, 鈥榃ell, if I can get all 10 of my guys to sell $200, then I鈥檒l get an extra $200.鈥 So I was like, 鈥極h, I鈥檓 in!鈥欌 he says.
It turned out Green鈥檚 drive to make money and his commonsense approach to business made him a natural salesman 鈥 and his company鈥檚 sales and marketing team noticed. When the director of sales approached him about joining her team, Green demurred. He knew he鈥檇 one day make manager on the tech side of things. Why switch?
Her answer changed everything. 鈥淪he said, 鈥榊eah, so you鈥檙e just waiting for somebody to die.鈥欌 This blunt observation shook up Green, who realized she was right: The position he wanted didn鈥檛 come up often, and when it did, there was competition.
This fact, combined with the earning potential of a sales role, persuaded Green to give it a shot. Within six months, he was promoted to manager.
Rolando Bonifacio, now recently retired from a global telecommunications conglomerate, recalls that time well. He, too, started out as a technician, and Green mentored him in ways that touched on both technical and business knowledge.聽
Rolando Bonifacio
鈥淚 recall an all-employee meeting in San Jose with about 300 people in attendance,鈥 Bonifacio says. 鈥淎t the time, Roshad had just transitioned from tech ops into sales and marketing. He delivered a sales initiative so effectively that it completely energized the field technicians in the room. 鈥 Roshad has a unique ability to see the bigger picture 鈥 and then explain it in a simple, practical way. That鈥檚 a big part of what makes him successful.鈥
Green looks back on that time and sees a valuable lesson in his decision to switch departments. His team and colleagues on the tech side couldn鈥檛 understand why he鈥檇 put himself in a position that had a steep learning curve and a real possibility of failure. As Green says, you have to rise above the fear sometimes.
鈥淕od gives us opportunities, and it鈥檚 for us to decide if we want to take the opportunity,鈥 he says.
Green instinctively understood this then. He understood it again a year later when his director of sales returned for a conversation. First, Green was eager to show off his progress, noting that he was 鈥渒illing it鈥 as a sales manager. But his director wasn鈥檛 there to congratulate him. Instead, she asked him if he ever thought about going back to school.
Green hadn鈥檛. School was a long way in the rearview mirror, and he didn鈥檛 miss it. His director pointed out that 鈥渢he temperature was changing鈥 at the company. Where leadership had once been culled internally from experienced managers and directors, external talent was now being tapped for those roles 鈥 and those individuals often had bachelor鈥檚 degrees.
鈥淪he told me, 鈥榃hat鈥檚 going to happen is you鈥檙e going to hit a ceiling faster than you think because you don鈥檛 have your degree,鈥欌 Green says.
He once again saw the wisdom in his director鈥檚 advice. His buddy from flag football recommended 麻豆传媒, which, aside from being an accredited online university designed to accommodate working adults, offered a Bachelor of Science in Business program that made sense for Green鈥檚 professional trajectory. The structure was convenient 鈥 students take one class at a time so they can immerse themselves in the content 鈥 and Green decided to give it a shot.
At first, he found the experience grueling. His marriage was crumbling for other reasons, and that, combined with the stress of working, raising kids and going to school, felt overwhelming at times.
鈥淭here were multiple times when I thought, 鈥榃hat the hell am I doing this for?鈥欌 Green recalls.
Then things began to change. He started taking business classes that related to what he was doing at work. He distinctly remembers attending his first budget call as a manager when spreadsheets and formulas were being presented, and he thought, 鈥淚 wish I knew what these people were talking about.鈥
Fast-forward to when he had a few financial classes under his belt. Green says: 鈥淪ure enough, I was in a meeting and they were talking, and I was like, 鈥極h, I understand all of this. I know exactly what they鈥檙e talking about.鈥 That鈥檚 when it became more exciting for me.鈥
Completing his degree in 2013 proved to him not only the value of dedication but also the value of knowledge.
Green continued to progress in his career, moving to different companies and different cities before landing in Texas. In his current role, he leverages the leadership skills that have become his trademark, and that have led to what he considers his greatest achievements: mentoring others to their version of success.
鈥淩oshad鈥檚 leadership skills are about clear expectations, but he鈥檚 also very supportive and coach oriented,鈥 Bonifacio says. 鈥淗e鈥檒l correct issues quickly while still helping you improve. Under his leadership, the team stays motivated.鈥
As in the sport Green left behind for a business career, reaching the goalposts is only as possible as the team鈥檚 motivation to get there.
鈥淚 know that if I can get my team motivated [and] keep them happy, they鈥檒l perform well,鈥 he says. 鈥淏ecause in the end, as a leader, your performance is strictly based on your team. You can have the greatest ideas on Earth, but if your team can鈥檛 put them in place 鈥 if they can鈥檛 perform 鈥 you鈥檙e not a good leader.鈥
How Roshad Green went from being a systems technician to vice president of outside plant operations
Vice president of outside plant operations
Optimum Cable
聽I would tell them three things. I would tell them first, don鈥檛 let all the obstacles in your mind stop you, because in the end, you will be happy in a way that you can鈥檛 understand now.
鈥淭he second thing I would say is you have to dedicate yourself to it, and the people behind you have to support you too. I think that is the tough part, if you have someone constantly pulling you away. You have to have a support system that at least, if they're not going to support you, are not going to deter you.
鈥淎nd third, if there鈥檚 any doubt that the future will be bright with a degree, don鈥檛 doubt it. It will be.鈥
Elizabeth Exline has been telling stories ever since she won a writing contest in third grade. She's covered design and architecture, travel, lifestyle content and a host of other topics for national, regional, local and brand publications. Additionally, she's worked in content development for Marriott International and manuscript development for a variety of authors.
This article has been vetted by 麻豆传媒's editorial advisory committee.聽
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